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Mike Fenocketti
Mike Fenocketti

Mike Fenocketti

operational excellence expert

Category: Process Transformation

Posted on March 27, 2018March 27, 2018

Human-centered design hallway great for transparent ideation

Human-centered design hallway is an engaging inclusive brainstorming space https://t.co/YVDd6kaVhc

— Mike Fenocketti (@mikefenocketti) March 27, 2018

Posted on March 27, 2018March 27, 2018

Walks can boost creative problem-solving

When you need a creative spark, taking a walk can do the trick: science https://t.co/iDPyppoBjw

— Mike Fenocketti (@mikefenocketti) March 27, 2018

Posted on December 11, 2017April 16, 2018

Customer feedback loops drive continuous improvement

Design is ongoing, not a phase, at innovative firms as customer feedback loops drive continuous improvement. https://t.co/DsYPDCTZSF #designthinking #humancentereddesign

— Mike Fenocketti (@mikefenocketti) December 11, 2017

Posted on December 4, 2017May 1, 2018

Empathy is the foundation of human-centered design

Design thinking leaders first empathize with their customers and then design a service experience that benefits them https://t.co/4bqqfnRu5F

— Mike Fenocketti (@mikefenocketti) December 4, 2017

Posted on November 29, 2017

Customer experience of nonprofits improved with human-centered design

Human-centered design enables nonprofits to connect more deeply with customer needs and improve their service experience https://t.co/lb7b7RZW4M

— Mike Fenocketti (@mikefenocketti) November 29, 2017

Posted on November 26, 2017November 26, 2017

Patterned prioritized feedback focuses growth

Feedback is a gift! Especially when it is based on patterns and prioritized so teammates can focus their energy: @JenniferLPorter https://t.co/oeYOAbB6Kf

— Mike Fenocketti (@mikefenocketti) November 26, 2017

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MIKE FENOCKETTI

operational excellence expert

#operationalexcellence
#customerexperience
#innovation
#strategy
#projectmanagement

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My Projects

Simplifying communications for change management


I streamlined communications workflows and radically simplified the content of change initiatives to enable successful implementation.

Preparing a healthcare tech company for rapid growth


I restructured customer success and account management so the organization could scale up with the addition of new enterprise customers.

Creating the launch plan for a social impact startup


I developed the business plan, pitch deck, and cash flow projections for a new dual language immersion learning center that achieved full funding.

Redesigning operations to drive customer satisfaction


I realigned the sourcing, logistics, warehouse, facilities, program management and support teams of a 42-person division, to better serve customers and prepare for growth.

Delivering a fast and full shopping experience


I transformed the wholesale customer experience with better safety, speed, in-stocks and convenience.

Preparing a distribution network for transformation


I doubled direct-to-consumer distributions, and segmented a 250-node network to enable targeted investment to fuel future growth.

Writing inspiring strategic executive communications


I redesigned the quarterly reports to the Board of Directors, and helped create the four-year strategic plan.

Organizing a coalition to improve equity and excellence in education


I coordinated the efforts of 12 executives and 30 community based organizations, and drove the rollout of 8 early wins, 15 commitments and a draft policy document.

Transforming guest service


I managed a guest experience transformation for a multinational hospitality company from kickoff through initial testing, turning customer feedback and stakeholder insights into a scalable improvement initiative.

Speeding up financial reporting and driving sales productivity


I streamlined financial reporting workflows, and conducted detailed analyses of sales and asset productivity for a portfolio of businesses at a national industrial supply company.

Helping a global food tech company plan for future growth


I conducted market research and competitive analysis to develop the proposed marketing strategy for a new service offering.

Creating a strategy for K-12 standardized tests


I helped a multi-site charter school develop their strategy for standardized testing that aligned with their mission while reducing workload on students and teachers.

Projecting operating costs for a startup business


I analyzed the costs of a potential contract manufacturing program to support a go-to-market strategy for a sustainable food startup.

Streamlining customer support in the community


I helped a youth and family focused community center to redesign their workflows for front desk and support staff to better serve clients.

Scaling fresh grocery from 200 to 1,500 stores in 3 years


I improved perishable food quality and in-stocks to increase sales by $24 million, by rolling out 21 operating improvements for headquarters, distribution and retail, in an end-to-end perishable grocery transformation.


I built a high performance 23-person food safety and quality team across 4 warehouses.


I directed a food safety and supply chain excellence initiative that saved $35 million.

Improving the quality of the world’s top selling vehicle


I drove a Lean Variability Reduction Team to cut warranty by 60% and defects by 70%.


I saved $850,000 and cut defects 68% on two customer experience improvement projects to earn Six Sigma Black Belt Certification.

My Background

As a senior leader in store operations at Ross, I maximize store productivity by designing and implementing efficient workflows for stores to execute and intensive audits to help field leaders drive operational excellence in every store every day.

As COO of the Alameda County Community Food Bank, I led a $67 million wholesale and direct-to-consumer operation of 42 team members that distributed 30 million meals to 320,000 customers through 250 community based organizations.

As project director at the Oakland Unified School District, I organized a working coalition focused on breaking the cycle of inequity and creating excellence for all students.

As a senior leader in food operations at Target, I implemented best-in-class quality management systems and teams to help Target scale fresh grocery from 200 to 1,500 stores in 3 years.

Joining the Ford Truck product development team after college, I advanced through project management and continuous improvement roles and became an expert in Lean Six Sigma, adding financial and strategic acumen by earning my MBA degree while working full time.

Certified Project Management Professional (PMP)

Certified Six Sigma Black Belt by Ford Motor Company

Certified Process Professional Master by BP Group

MBA University of Michigan

BSME University of Notre Dame

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