operational excellence expert
Human-centered design will develop products that help customers solve a problem. The best product designs create positive social impact in the world.
Innovation is not just about manufacturing products, but providing social solutions: Sir David Adjaye | #designthinking #innovation #CustomerExperience @forbes https://t.co/AkVOjAgByU
— Mike Fenocketti (@mikefenocketti) May 11, 2018
When there is no gap between your corporate culture and your brand, then your business activities naturally align to maximizing customer value and create a strong competitive advantage for your company: @deniseleeyohn #FUSION #innovation #CustomerExperience https://t.co/HWhfq8O5OR
— Mike Fenocketti (@mikefenocketti) May 10, 2018
In my experience, I’ve certainly seen plenty of stores that don’t deliver the basic retail customer experience that every guest expects: friendly service, in-stock shelves, and fast checkout.
But once you’re delivering on these Retail 101 requirements, it helps to realize that your customers are not just cross-shopping your competitors, but also getting impressions from hospitality, transportation, and technology innovators that are raising their expectations when they are inside your store.
Cross-sector benchmarking of customer experience leaders could spur the next wave innovation in brick-and-mortar retail | #innovation #retailnews #customerexperience #ux @BoF https://t.co/FMGeIDFbDt
— Mike Fenocketti (@mikefenocketti) May 10, 2018
Ideation + Innovation: Creative sparks need an innovation process to become new product introductions | #innovation #Creative #designthinking @PsychToday https://t.co/Y25XzZNG0o
— Mike Fenocketti (@mikefenocketti) May 10, 2018
Zero-Waste Stores shine a light on typical grocery waste, but sea change won't happen until the Consumer Packaged Goods industry mainstreams radical transformation of packaging design | #designthinking #innovation #Sustainability @CivilEats https://t.co/Zvc93RiVez
— Mike Fenocketti (@mikefenocketti) May 9, 2018
PPT like it's 1999: why do we still tolerate poor executive presentation tactics like "this slide's an eye chart"? | #innovation #CommunicationSkills #presentations @FastCompany https://t.co/KfK0DHNRqG
— Mike Fenocketti (@mikefenocketti) May 9, 2018
Invest in your future: Grow your creative capacity to envision radical change ideas and collaboratively implement them sustainably: Tim Brown of @ideo | #innovation #Creative #Change @qz https://t.co/lKbAuxX3rF
— Mike Fenocketti (@mikefenocketti) May 9, 2018
The New Food Science: Texas student grows fresh produce on reclaimed landfill in pilot project | #sustainability #foodwaste #innovation @eillieanzi https://t.co/kHCPzx0ByD
— Mike Fenocketti (@mikefenocketti) May 4, 2018