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Mike Fenocketti
Mike Fenocketti

Mike Fenocketti

operational excellence expert

Category: Project Management

Posted on April 18, 2018April 18, 2018

Gen X transforms leadership with connectivity and collaboration

Generation X is transforming corporate leadership with connectivity and collaboration | #innovation #futureofwork @CNBC https://t.co/9rvYVD7b8i

— Mike Fenocketti (@mikefenocketti) April 18, 2018

Posted on April 18, 2018April 18, 2018

Transparent data empowers the future

Data transparency makes an empowering future but is still a unicorn in companies where access is tightly controlled | #ProjectManagement #SmallBiz @mashable https://t.co/qDW1wu2JND

— Mike Fenocketti (@mikefenocketti) April 17, 2018

Posted on April 13, 2018April 13, 2018

Investing in workers helps Costco keep prices low

Investing in workers helps Costco deliver its value brand promise: less turnover, shrink and retraining lets them focus on keeping shelves stocked and introducing new own brand products | #retailnews #Costco https://t.co/CuDyG8oInv

— Mike Fenocketti (@mikefenocketti) April 13, 2018

Posted on April 13, 2018April 13, 2018

Amazon set to redesign grocery by unifying online and real world shopping with its supply chain capabilities

Amazon has the power to integrate your online and IRL preferences so well with its supply chain capabilities that it could transform the grocery customer experience forever | #retailnews #Amazon https://t.co/ciPEalewhl

— Mike Fenocketti (@mikefenocketti) April 13, 2018

Posted on April 13, 2018April 13, 2018

Upcyclers are creating new products from previously wasted materials

Lazy Bear Tea turns coffee husks into tea, as more upcycling socialpreneurs are creating new products from prior discards | #foodwaste @CivilEats https://t.co/561EBULooX

— Mike Fenocketti (@mikefenocketti) April 13, 2018

Posted on April 12, 2018April 13, 2018

Produce quality drives customer satisfaction: McKinsey

Quality drives customer satisfaction for fresh grocery, per @McKinsey study: my professional experience confirms this #retailnews https://t.co/Mr1rcWmMl4

— Mike Fenocketti (@mikefenocketti) April 12, 2018

Posted on April 12, 2018April 12, 2018

Journey map is the first step toward improved customer experience

Want to improve customer experience? Start by creating a customer journey map https://t.co/hBhjzADvjL

— Mike Fenocketti (@mikefenocketti) April 12, 2018

Posted on March 27, 2018March 27, 2018

Human-centered design hallway great for transparent ideation

Human-centered design hallway is an engaging inclusive brainstorming space https://t.co/YVDd6kaVhc

— Mike Fenocketti (@mikefenocketti) March 27, 2018

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MIKE FENOCKETTI

operational excellence expert

#operationalexcellence
#customerexperience
#innovation
#strategy
#projectmanagement

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My Projects

Simplifying communications for change management

I streamlined communications workflows and radically simplified the content of change initiatives to enable successful implementation.

Preparing a healthcare tech company for rapid growth

I restructured customer success and account management so the organization could scale up with the addition of new enterprise customers.

Creating the launch plan for a social impact startup

I developed the business plan, pitch deck, and cash flow projections for a new dual language immersion learning center that achieved full funding.

Redesigning operations to drive customer satisfaction

I realigned the sourcing, logistics, warehouse, facilities, program management and support teams of a 42-person division, to better serve customers and prepare for growth.

Delivering a fast and full shopping experience

I transformed the wholesale customer experience with better safety, speed, in-stocks and convenience.

Preparing a distribution network for transformation

I doubled direct-to-consumer distributions, and segmented a 250-node network to enable targeted investment to fuel future growth.

Writing inspiring strategic executive communications

I redesigned the quarterly reports to the Board of Directors, and helped create the four-year strategic plan.

Organizing a coalition to improve equity and excellence in education

I coordinated the efforts of 12 executives and 30 community based organizations, and drove the rollout of 8 early wins, 15 commitments and a draft policy document.

Transforming guest service

I managed a guest experience transformation for a multinational hospitality company from kickoff through initial testing, turning customer feedback and stakeholder insights into a scalable improvement initiative.

Speeding up financial reporting and driving sales productivity

I streamlined financial reporting workflows, and conducted detailed analyses of sales and asset productivity for a portfolio of businesses at a national industrial supply company.

Helping a global food tech company plan for future growth

I conducted market research and competitive analysis to develop the proposed marketing strategy for a new service offering.

Creating a strategy for K-12 standardized tests

I helped a multi-site charter school develop their strategy for standardized testing that aligned with their mission while reducing workload on students and teachers.

Projecting operating costs for a startup business

I analyzed the costs of a potential contract manufacturing program to support a go-to-market strategy for a sustainable food startup.

Streamlining customer support in the community

I helped a youth and family focused community center to redesign their workflows for front desk and support staff to better serve clients.

Scaling fresh grocery from 200 to 1,500 stores in 3 years

I improved perishable food quality and in-stocks to increase sales by $24 million, by rolling out 21 operating improvements for headquarters, distribution and retail, in an end-to-end perishable grocery transformation.

I built a high performance 23-person food safety and quality team across 4 warehouses.

I directed a food safety and supply chain excellence initiative that saved $35 million.

Improving the quality of the world’s top selling vehicle

I drove a Lean Variability Reduction Team to cut warranty by 60% and defects by 70%.

I saved $850,000 and cut defects 68% on two customer experience improvement projects to earn Six Sigma Black Belt Certification.

My Background

As a senior leader in store operations at Ross, I maximize store productivity by designing and implementing efficient workflows for stores to execute and intensive audits to help field leaders drive operational excellence in every store every day.

As COO of the Alameda County Community Food Bank, I led a $67 million wholesale and direct-to-consumer operation of 42 team members that distributed 30 million meals to 320,000 customers through 250 community based organizations.

As project director at the Oakland Unified School District, I organized a working coalition focused on breaking the cycle of inequity and creating excellence for all students.

As a senior leader in food operations at Target, I implemented best-in-class quality management systems and teams to help Target scale fresh grocery from 200 to 1,500 stores in 3 years.

Joining the Ford Truck product development team after college, I advanced through project management and continuous improvement roles and became an expert in Lean Six Sigma, adding financial and strategic acumen by earning my MBA degree while working full time.

Certified Project Management Professional (PMP)

Certified Six Sigma Black Belt by Ford Motor Company

Certified Process Professional Master by BP Group

MBA University of Michigan

BSME University of Notre Dame

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