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Mike Fenocketti
Mike Fenocketti

Mike Fenocketti

operational excellence expert

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Posted on June 1, 2018May 18, 2019

Leadership Impact Through Innovation at the University of Michigan

Back to business school for design thinking immersion led by Jeffrey Sanchez-Burks. I’d highly recommend taking one of his executive education courses!

Posted on May 26, 2018May 26, 2018

Making a positive difference in the world at Re-Nuble

Congratulations Tinia Pina! Entrepreneur nominated for making a positive difference in the world at @Re_Nuble, using technology to convert food waste into certified organic liquid fertilizer | #innovation #strategy #operationalexcellence @ELLEmagazine https://t.co/aI9XF6f55D

— Mike Fenocketti (@mikefenocketti) May 26, 2018

Posted on May 25, 2018May 26, 2018

Design Thinking, Lean and Agile align to improve the customer experience

As an expert in operational excellence, I have found that Design Thinking, Lean and Agile are completely compatible for improving the customer and team member experience | #CustomerExperience #operationalexcellence #designthinking #projectmanagementhttps://t.co/QOTRaDaJKP

— Mike Fenocketti (@mikefenocketti) May 25, 2018

Posted on May 25, 2018May 26, 2018

Marketers armed with customer insights data move innovation upstream in the design process

With the actual sales experience becoming more transactional, savvy marketers are using customer insights from analytics to drive differentiation upstream into product development and supply chain execution | #innovation #CustomerExperience #strategyhttps://t.co/Gfqk9YP3f6

— Mike Fenocketti (@mikefenocketti) May 25, 2018

Posted on May 25, 2018May 26, 2018

Great customer experience requires an innovation mindset

Innovation is a core competency at customer-focused companies: "if you have customers, and if your job involves making their lives better, then innovation needs to be part of your day job" | #innovation #CustomerExperience #strategy https://t.co/hsC5LEsF0H

— Mike Fenocketti (@mikefenocketti) May 25, 2018

Posted on May 24, 2018May 24, 2018

Consistently great customer experience is the key to retail

The key to retail is consistently delivering a great customer experience. "The service customers receive and the relationship they develop with a store are key to brands successfully building trust and affinity." #CustomerExperience #operationalexcellencehttps://t.co/hqDesKEQ0b

— Mike Fenocketti (@mikefenocketti) May 24, 2018

Posted on May 24, 2018May 24, 2018

Brainstorming is more effective when you adopt multiple points of view

Empathy is the foundation of design. "To create really interesting and meaningful solutions, you've got to change your perspective, see the issue, opportunity or experience from multiple points of view" | #CustomerExperience #innovation @ovoinnovation @Inc https://t.co/RjOobMwHzf

— Mike Fenocketti (@mikefenocketti) May 24, 2018

Posted on May 24, 2018May 24, 2018

How might we enable equitable access to technology innovation?

Can Silicon Valley flip the script and minimize the social disruption of technology innovation? “We have the responsibility that the technology we build benefits everyone": #MSFT 's Nadella at French conference | #innovation #Strategy @VentureBeat https://t.co/rgUk18y9of

— Mike Fenocketti (@mikefenocketti) May 24, 2018

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MIKE FENOCKETTI

operational excellence expert

#operationalexcellence
#customerexperience
#innovation
#strategy
#projectmanagement

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My Projects

Simplifying communications for change management

I streamlined communications workflows and radically simplified the content of change initiatives to enable successful implementation.

Preparing a healthcare tech company for rapid growth

I restructured customer success and account management so the organization could scale up with the addition of new enterprise customers.

Creating the launch plan for a social impact startup

I developed the business plan, pitch deck, and cash flow projections for a new dual language immersion learning center that achieved full funding.

Redesigning operations to drive customer satisfaction

I realigned the sourcing, logistics, warehouse, facilities, program management and support teams of a 42-person division, to better serve customers and prepare for growth.

Delivering a fast and full shopping experience

I transformed the wholesale customer experience with better safety, speed, in-stocks and convenience.

Preparing a distribution network for transformation

I doubled direct-to-consumer distributions, and segmented a 250-node network to enable targeted investment to fuel future growth.

Writing inspiring strategic executive communications

I redesigned the quarterly reports to the Board of Directors, and helped create the four-year strategic plan.

Organizing a coalition to improve equity and excellence in education

I coordinated the efforts of 12 executives and 30 community based organizations, and drove the rollout of 8 early wins, 15 commitments and a draft policy document.

Transforming guest service

I managed a guest experience transformation for a multinational hospitality company from kickoff through initial testing, turning customer feedback and stakeholder insights into a scalable improvement initiative.

Speeding up financial reporting and driving sales productivity

I streamlined financial reporting workflows, and conducted detailed analyses of sales and asset productivity for a portfolio of businesses at a national industrial supply company.

Helping a global food tech company plan for future growth

I conducted market research and competitive analysis to develop the proposed marketing strategy for a new service offering.

Creating a strategy for K-12 standardized tests

I helped a multi-site charter school develop their strategy for standardized testing that aligned with their mission while reducing workload on students and teachers.

Projecting operating costs for a startup business

I analyzed the costs of a potential contract manufacturing program to support a go-to-market strategy for a sustainable food startup.

Streamlining customer support in the community

I helped a youth and family focused community center to redesign their workflows for front desk and support staff to better serve clients.

Scaling fresh grocery from 200 to 1,500 stores in 3 years

I improved perishable food quality and in-stocks to increase sales by $24 million, by rolling out 21 operating improvements for headquarters, distribution and retail, in an end-to-end perishable grocery transformation.

I built a high performance 23-person food safety and quality team across 4 warehouses.

I directed a food safety and supply chain excellence initiative that saved $35 million.

Improving the quality of the world’s top selling vehicle

I drove a Lean Variability Reduction Team to cut warranty by 60% and defects by 70%.

I saved $850,000 and cut defects 68% on two customer experience improvement projects to earn Six Sigma Black Belt Certification.

My Background

As a senior leader in store operations at Ross, I maximize store productivity by designing and implementing efficient workflows for stores to execute and intensive audits to help field leaders drive operational excellence in every store every day.

As COO of the Alameda County Community Food Bank, I led a $67 million wholesale and direct-to-consumer operation of 42 team members that distributed 30 million meals to 320,000 customers through 250 community based organizations.

As project director at the Oakland Unified School District, I organized a working coalition focused on breaking the cycle of inequity and creating excellence for all students.

As a senior leader in food operations at Target, I implemented best-in-class quality management systems and teams to help Target scale fresh grocery from 200 to 1,500 stores in 3 years.

Joining the Ford Truck product development team after college, I advanced through project management and continuous improvement roles and became an expert in Lean Six Sigma, adding financial and strategic acumen by earning my MBA degree while working full time.

Certified Project Management Professional (PMP)

Certified Six Sigma Black Belt by Ford Motor Company

Certified Process Professional Master by BP Group

MBA University of Michigan

BSME University of Notre Dame

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