Back to business school for design thinking immersion led by Jeffrey Sanchez-Burks. I’d highly recommend taking one of his executive education courses!



Back to business school for design thinking immersion led by Jeffrey Sanchez-Burks. I’d highly recommend taking one of his executive education courses!
Congratulations Tinia Pina! Entrepreneur nominated for making a positive difference in the world at @Re_Nuble, using technology to convert food waste into certified organic liquid fertilizer | #innovation #strategy #operationalexcellence @ELLEmagazine https://t.co/aI9XF6f55D
— Mike Fenocketti (@mikefenocketti) May 26, 2018
As an expert in operational excellence, I have found that Design Thinking, Lean and Agile are completely compatible for improving the customer and team member experience | #CustomerExperience #operationalexcellence #designthinking #projectmanagementhttps://t.co/QOTRaDaJKP
— Mike Fenocketti (@mikefenocketti) May 25, 2018
With the actual sales experience becoming more transactional, savvy marketers are using customer insights from analytics to drive differentiation upstream into product development and supply chain execution | #innovation #CustomerExperience #strategyhttps://t.co/Gfqk9YP3f6
— Mike Fenocketti (@mikefenocketti) May 25, 2018
Innovation is a core competency at customer-focused companies: "if you have customers, and if your job involves making their lives better, then innovation needs to be part of your day job" | #innovation #CustomerExperience #strategy https://t.co/hsC5LEsF0H
— Mike Fenocketti (@mikefenocketti) May 25, 2018
The key to retail is consistently delivering a great customer experience. "The service customers receive and the relationship they develop with a store are key to brands successfully building trust and affinity." #CustomerExperience #operationalexcellencehttps://t.co/hqDesKEQ0b
— Mike Fenocketti (@mikefenocketti) May 24, 2018
Empathy is the foundation of design. "To create really interesting and meaningful solutions, you've got to change your perspective, see the issue, opportunity or experience from multiple points of view" | #CustomerExperience #innovation @ovoinnovation @Inc https://t.co/RjOobMwHzf
— Mike Fenocketti (@mikefenocketti) May 24, 2018
Can Silicon Valley flip the script and minimize the social disruption of technology innovation? “We have the responsibility that the technology we build benefits everyone": #MSFT 's Nadella at French conference | #innovation #Strategy @VentureBeat https://t.co/rgUk18y9of
— Mike Fenocketti (@mikefenocketti) May 24, 2018