Five Steps to Happier Customers

Knowing how to fix customer concerns is a valuable business skill. When customers are not fully satisfied with your products and services, that can mean lost sales, lower profits and damage to your brand reputation. Beyond reading and responding to customer reviews, you need to seek out customer input on where your cost, quality or speed needs improvement, and then make a plan to do it. Follow these five steps to make your customers happier:

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Five Tips for Starting a Tough Project

Project management is hard work, and complex projects are especially tough to get off the ground. In the real world, building momentum at the beginning of a project is an essential skill for project managers, but there is a shortage of practical advice on the right kickoff strategy. To succeed as a project manager in the real world, follow these five tips for starting a tough project:

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Ripe for Transformation: the Future of the Supermarket Produce Department

I’ve shopped the produce department of more than fifty different supermarket chains during my grocery career and have reached the same conclusion as journalist Liz Webber: “the thing about produce departments is, they kind of all look the same.”

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Five Tips for Solving Complex Problems as a Project Manager

Solving complex problems is a critical skill for project managers. In the real world, the business problems that affect your customers and staff are messy and amorphous. But traditional project management training treats “scope creep” as a risk to be minimized through the mechanics of change management, and scorns very wide scope complex problem-solving projects as a fantasy akin to “boiling the ocean” or “solving world hunger”.* To thrive as a project manager in the real world, follow these five tips for solving complex problems:

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