Five Steps to Happier Customers

Knowing how to fix customer concerns is a valuable business skill. When customers are not fully satisfied with your products and services, that can mean lost sales, lower profits and damage to your brand reputation. Beyond reading and responding to customer reviews, you need to seek out customer input on where your cost, quality or speed needs improvement, and then make a plan to do it. Follow these five steps to make your customers happier:

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Five Tips for Starting a Tough Project

Project management is hard work, and complex projects are especially tough to get off the ground. In the real world, building momentum at the beginning of a project is an essential skill for project managers, but there is a shortage of practical advice on the right kickoff strategy. To succeed as a project manager in the real world, follow these five tips for starting a tough project:

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Ripe for Transformation: the Future of the Supermarket Produce Department

I’ve shopped the produce department of more than fifty different supermarket chains during my grocery career and have reached the same conclusion as journalist Liz Webber: “the thing about produce departments is, they kind of all look the same.”

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Five Tips for Solving Complex Problems as a Project Manager

Solving complex problems is a critical skill for project managers. In the real world, the business problems that affect your customers and staff are messy and amorphous. But traditional project management training treats “scope creep” as a risk to be minimized through the mechanics of change management, and scorns very wide scope complex problem-solving projects as a fantasy akin to “boiling the ocean” or “solving world hunger”.* To thrive as a project manager in the real world, follow these five tips for solving complex problems:

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Food Day is Transforming the Sustainable Food Movement in the United States

Food Day on October 24, 2015 is the annual campaign to create a more sustainable food system in the United States based on the philosophy that “Food should be healthy, affordable, and produced with care for the animals, environment, and people who serve, produce and harvest it.”

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Transform Your Real World Project Management Skills

We all use project management skills every day, at work, school and home. If you have coordinated a group of people over a period of time to achieve a common goal, then you have acted as a project manager.

After twenty years of experience I have seen plenty of training designed for experts, but a shortage of practical advice on how to do project management well every day. There is no shortage of myths, however.

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Now is Our Chance to Transform Food Safety Culture

In 2011 food safety in the United States was ready for transformation. In a nation where 48 million people get sick and 3,000 die each year from foodborne illnesses, a series of product recalls had raised public awareness and drove enough political courage to pass comprehensive food safety reform legislationwith this bold introduction:

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Transforming Food Waste and Hunger

The Food Waste-Hunger Paradox

In the United States each year we waste 133 billion pounds of food while 48 million people face hunger, including 15 million children, according to Feeding America and the US Department of Agriculture. So we are wasting 31% of our food while 15% of our population is hungry. This is a worldwide problem which is even more severe in developing countries.

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