Perfect brand-culture alignment at Gordon’s Las Vegas restaurant: high quality, clean and flavorful experience. Denise Lee Yohn’s new book shows how brand-culture fusion delivers great customer experience at leading companies.
Getting off the ground is the toughest part of any project
We can move fast when all team members are aligned to the same goal
Leadership Impact Through Innovation at the University of Michigan
Back to business school for design thinking immersion led by Jeffrey Sanchez-Burks. I’d highly recommend taking one of his executive education courses!
Making a positive difference in the world at Re-Nuble
Congratulations Tinia Pina! Entrepreneur nominated for making a positive difference in the world at @Re_Nuble, using technology to convert food waste into certified organic liquid fertilizer | #innovation #strategy #operationalexcellence @ELLEmagazine https://t.co/aI9XF6f55D
— Mike Fenocketti (@mikefenocketti) May 26, 2018
Design Thinking, Lean and Agile align to improve the customer experience
As an expert in operational excellence, I have found that Design Thinking, Lean and Agile are completely compatible for improving the customer and team member experience | #CustomerExperience #operationalexcellence #designthinking #projectmanagementhttps://t.co/QOTRaDaJKP
— Mike Fenocketti (@mikefenocketti) May 25, 2018
Marketers armed with customer insights data move innovation upstream in the design process
With the actual sales experience becoming more transactional, savvy marketers are using customer insights from analytics to drive differentiation upstream into product development and supply chain execution | #innovation #CustomerExperience #strategyhttps://t.co/Gfqk9YP3f6
— Mike Fenocketti (@mikefenocketti) May 25, 2018
Great customer experience requires an innovation mindset
Innovation is a core competency at customer-focused companies: "if you have customers, and if your job involves making their lives better, then innovation needs to be part of your day job" | #innovation #CustomerExperience #strategy https://t.co/hsC5LEsF0H
— Mike Fenocketti (@mikefenocketti) May 25, 2018