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Mike Fenocketti
Mike Fenocketti

Mike Fenocketti

operational excellence expert

Category: Education

Posted on May 24, 2018May 24, 2018

How might we enable equitable access to technology innovation?

Can Silicon Valley flip the script and minimize the social disruption of technology innovation? “We have the responsibility that the technology we build benefits everyone": #MSFT 's Nadella at French conference | #innovation #Strategy @VentureBeat https://t.co/rgUk18y9of

— Mike Fenocketti (@mikefenocketti) May 24, 2018

Posted on May 14, 2018May 17, 2018

You are the best designer for your own life

Design your life for yourself: Lauren Ash | #creativity #designthinking #innovation @forbes https://t.co/xoqZAPwkLT

— Mike Fenocketti (@mikefenocketti) May 14, 2018

Posted on May 11, 2018May 17, 2018

Transparency on calories should help restaurant customers

Restaurant calorie labels go nationwide to empower consumers to make healthier choices #food #health #sustainability @NPRFood https://t.co/CFtpXyo5gd

— Mike Fenocketti (@mikefenocketti) May 11, 2018

Posted on May 9, 2018May 9, 2018

We need to be done with “Eye Chart” PowerPoint slides

PPT like it's 1999: why do we still tolerate poor executive presentation tactics like "this slide's an eye chart"? | #innovation #CommunicationSkills #presentations @FastCompany https://t.co/KfK0DHNRqG

— Mike Fenocketti (@mikefenocketti) May 9, 2018

Posted on May 9, 2018May 9, 2018

Creative capacity will remain the domain of humans

Invest in your future: Grow your creative capacity to envision radical change ideas and collaboratively implement them sustainably: Tim Brown of @ideo | #innovation #Creative #Change @qz https://t.co/lKbAuxX3rF

— Mike Fenocketti (@mikefenocketti) May 9, 2018

Posted on May 4, 2018May 4, 2018

Entrepreneur invests in growth of Black family-owned farms

Food Justice: Social entrepreneur invests in helping community-engaged Black family-owned farms to thrive | #food #sustainability #foodjustice @CivilEats https://t.co/SvmpNzxaK0

— Mike Fenocketti (@mikefenocketti) May 4, 2018

Posted on May 3, 2018May 3, 2018

The best change programs are grasstops *and* grassroots

Grasstops *and* Grassroots: successful programs merge top-down and bottom-up concerns into a compelling case for change and a clear vision for improvement | #changemanagement #designthinking #Coalition @Inc https://t.co/YCJmbcYFzO

— Mike Fenocketti (@mikefenocketti) May 3, 2018

Posted on May 1, 2018May 1, 2018

Creative problem-solving requires humans with empathy

Creative problem-solving, using human-centered design, will remain the domain of empathetic humans | @forbes #creativity #innovation #problemsolving https://t.co/AtbeUWNLyJ

— Mike Fenocketti (@mikefenocketti) May 1, 2018

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MIKE FENOCKETTI

operational excellence expert

#operationalexcellence
#customerexperience
#innovation
#strategy
#projectmanagement

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My Projects

Simplifying communications for change management

I streamlined communications workflows and radically simplified the content of change initiatives to enable successful implementation.

Preparing a healthcare tech company for rapid growth

I restructured customer success and account management so the organization could scale up with the addition of new enterprise customers.

Creating the launch plan for a social impact startup

I developed the business plan, pitch deck, and cash flow projections for a new dual language immersion learning center that achieved full funding.

Redesigning operations to drive customer satisfaction

I realigned the sourcing, logistics, warehouse, facilities, program management and support teams of a 42-person division, to better serve customers and prepare for growth.

Delivering a fast and full shopping experience

I transformed the wholesale customer experience with better safety, speed, in-stocks and convenience.

Preparing a distribution network for transformation

I doubled direct-to-consumer distributions, and segmented a 250-node network to enable targeted investment to fuel future growth.

Writing inspiring strategic executive communications

I redesigned the quarterly reports to the Board of Directors, and helped create the four-year strategic plan.

Organizing a coalition to improve equity and excellence in education

I coordinated the efforts of 12 executives and 30 community based organizations, and drove the rollout of 8 early wins, 15 commitments and a draft policy document.

Transforming guest service

I managed a guest experience transformation for a multinational hospitality company from kickoff through initial testing, turning customer feedback and stakeholder insights into a scalable improvement initiative.

Speeding up financial reporting and driving sales productivity

I streamlined financial reporting workflows, and conducted detailed analyses of sales and asset productivity for a portfolio of businesses at a national industrial supply company.

Helping a global food tech company plan for future growth

I conducted market research and competitive analysis to develop the proposed marketing strategy for a new service offering.

Creating a strategy for K-12 standardized tests

I helped a multi-site charter school develop their strategy for standardized testing that aligned with their mission while reducing workload on students and teachers.

Projecting operating costs for a startup business

I analyzed the costs of a potential contract manufacturing program to support a go-to-market strategy for a sustainable food startup.

Streamlining customer support in the community

I helped a youth and family focused community center to redesign their workflows for front desk and support staff to better serve clients.

Scaling fresh grocery from 200 to 1,500 stores in 3 years

I improved perishable food quality and in-stocks to increase sales by $24 million, by rolling out 21 operating improvements for headquarters, distribution and retail, in an end-to-end perishable grocery transformation.

I built a high performance 23-person food safety and quality team across 4 warehouses.

I directed a food safety and supply chain excellence initiative that saved $35 million.

Improving the quality of the world’s top selling vehicle

I drove a Lean Variability Reduction Team to cut warranty by 60% and defects by 70%.

I saved $850,000 and cut defects 68% on two customer experience improvement projects to earn Six Sigma Black Belt Certification.

My Background

As a senior leader in store operations at Ross, I maximize store productivity by designing and implementing efficient workflows for stores to execute and intensive audits to help field leaders drive operational excellence in every store every day.

As COO of the Alameda County Community Food Bank, I led a $67 million wholesale and direct-to-consumer operation of 42 team members that distributed 30 million meals to 320,000 customers through 250 community based organizations.

As project director at the Oakland Unified School District, I organized a working coalition focused on breaking the cycle of inequity and creating excellence for all students.

As a senior leader in food operations at Target, I implemented best-in-class quality management systems and teams to help Target scale fresh grocery from 200 to 1,500 stores in 3 years.

Joining the Ford Truck product development team after college, I advanced through project management and continuous improvement roles and became an expert in Lean Six Sigma, adding financial and strategic acumen by earning my MBA degree while working full time.

Certified Project Management Professional (PMP)

Certified Six Sigma Black Belt by Ford Motor Company

Certified Process Professional Master by BP Group

MBA University of Michigan

BSME University of Notre Dame

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