Simplifying communications for change management
I streamlined communications workflows and radically simplified the content of change initiatives to enable successful implementation.
Preparing a healthcare tech company for rapid growth
I restructured customer success and account management so the organization could scale up with the addition of new enterprise customers.
Creating the launch plan for a social impact startup
I developed the business plan, pitch deck, and cash flow projections for a new dual language immersion learning center that achieved full funding.
Redesigning operations to drive customer satisfaction
I realigned the sourcing, logistics, warehouse, facilities, program management and support teams of a 42-person division, to better serve customers and prepare for growth.
Delivering a fast and full shopping experience
I transformed the wholesale customer experience with better safety, speed, in-stocks and convenience.
Preparing a distribution network for transformation
I doubled direct-to-consumer distributions, and segmented a 250-node network to enable targeted investment to fuel future growth.
Writing inspiring strategic executive communications
I redesigned the quarterly reports to the Board of Directors, and helped create the four-year strategic plan.
Organizing a coalition to improve equity and excellence in education
I coordinated the efforts of 12 executives and 30 community based organizations, and drove the rollout of 8 early wins, 15 commitments and a draft policy document.
Transforming guest service
I managed a guest experience transformation for a multinational hospitality company from kickoff through initial testing, turning customer feedback and stakeholder insights into a scalable improvement initiative.
Speeding up financial reporting and driving sales productivity
I streamlined financial reporting workflows, and conducted detailed analyses of sales and asset productivity for a portfolio of businesses at a national industrial supply company.
Helping a global food tech company plan for future growth
I conducted market research and competitive analysis to develop the proposed marketing strategy for a new service offering.
Creating a strategy for K-12 standardized tests
I helped a multi-site charter school develop their strategy for standardized testing that aligned with their mission while reducing workload on students and teachers.
Projecting operating costs for a startup business
I analyzed the costs of a potential contract manufacturing program to support a go-to-market strategy for a sustainable food startup.
Streamlining customer support in the community
I helped a youth and family focused community center to redesign their workflows for front desk and support staff to better serve clients.
Scaling fresh grocery from 200 to 1,500 stores in 3 years
I improved perishable food quality and in-stocks to increase sales by $24 million, by rolling out 21 operating improvements for headquarters, distribution and retail, in an end-to-end perishable grocery transformation.
I built a high performance 23-person food safety and quality team across 4 warehouses.
I directed a food safety and supply chain excellence initiative that saved $35 million.
Improving the quality of the world’s top selling vehicle
I drove a Lean Variability Reduction Team to cut warranty by 60% and defects by 70%.
I saved $850,000 and cut defects 68% on two customer experience improvement projects to earn Six Sigma Black Belt Certification.
