Congratulations Tinia Pina! Entrepreneur nominated for making a positive difference in the world at @Re_Nuble, using technology to convert food waste into certified organic liquid fertilizer | #innovation #strategy #operationalexcellence @ELLEmagazine https://t.co/aI9XF6f55D
— Mike Fenocketti (@mikefenocketti) May 26, 2018
Design Thinking, Lean and Agile align to improve the customer experience
As an expert in operational excellence, I have found that Design Thinking, Lean and Agile are completely compatible for improving the customer and team member experience | #CustomerExperience #operationalexcellence #designthinking #projectmanagementhttps://t.co/QOTRaDaJKP
— Mike Fenocketti (@mikefenocketti) May 25, 2018
Marketers armed with customer insights data move innovation upstream in the design process
With the actual sales experience becoming more transactional, savvy marketers are using customer insights from analytics to drive differentiation upstream into product development and supply chain execution | #innovation #CustomerExperience #strategyhttps://t.co/Gfqk9YP3f6
— Mike Fenocketti (@mikefenocketti) May 25, 2018
Great customer experience requires an innovation mindset
Innovation is a core competency at customer-focused companies: "if you have customers, and if your job involves making their lives better, then innovation needs to be part of your day job" | #innovation #CustomerExperience #strategy https://t.co/hsC5LEsF0H
— Mike Fenocketti (@mikefenocketti) May 25, 2018
Consistently great customer experience is the key to retail
The key to retail is consistently delivering a great customer experience. "The service customers receive and the relationship they develop with a store are key to brands successfully building trust and affinity." #CustomerExperience #operationalexcellencehttps://t.co/hqDesKEQ0b
— Mike Fenocketti (@mikefenocketti) May 24, 2018
Brainstorming is more effective when you adopt multiple points of view
Empathy is the foundation of design. "To create really interesting and meaningful solutions, you've got to change your perspective, see the issue, opportunity or experience from multiple points of view" | #CustomerExperience #innovation @ovoinnovation @Inc https://t.co/RjOobMwHzf
— Mike Fenocketti (@mikefenocketti) May 24, 2018
Help customers save time, not lose it
Lose the queues and delays: design retail and foodservice processes to respect the customer's time | #CustomerExperience #Retail #restaurant @AGauthor @Inc https://t.co/FBBzS6ARua
— Mike Fenocketti (@mikefenocketti) May 17, 2018
Innovation often starts with grassroots ideas
Innovation is most likely to occur and originate with the people who are closest to the work, and closest to the consumer or end user: @SSIReview #innovation #grassroots #designthinking https://t.co/ECFCAoeohT
— Mike Fenocketti (@mikefenocketti) May 15, 2018