Category Archives: Transformative Project Management

Five Steps to Happier Customers

Five Steps to Happier Customers

Knowing how to fix customer concerns is a valuable business skill. When customers are not fully satisfied with your products and services, that can mean lost sales, lower profits and damage to your brand reputation. Beyond reading and responding to customer reviews, you need to seek out customer input on where your cost, quality or speed needs improvement, and then make a plan to do it. Follow these five steps to make your customers happier:

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Five Tips for Starting a Tough Project

Five Tips for Starting a Tough Project

Project management is hard work, and complex projects are especially tough to get off the ground. In the real world, building momentum at the beginning of a project is an essential skill for project managers, but there is a shortage of practical advice on the right kickoff strategy. To succeed as a project manager in the real world, follow these five tips for starting a tough project:

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